Privacy policy

Effective Date: 5 July 2025

At Zynterra, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, we may collect the following types of personal information:

  • Personal Identification Information (name, email address, phone number, shipping address, billing address)

  • Payment Information (credit card or other payment details processed securely through our payment processor — we do not store full payment card details)

  • Device Information (IP address, browser type, time zone, cookies, and pages you viewed)

  • Order Information (purchase history, order details)

2. How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling your orders

  • Communicating with you about your orders or updates

  • Improving our website and customer experience

  • Detecting and preventing fraud

  • Complying with legal obligations

3. Sharing Your Personal Information

We only share your personal data with trusted third parties who help us operate our business, such as:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Marketing and analytics services (e.g., Google Analytics)

We never sell your personal data.

4. Data Retention

We keep your order information for our records unless you request that we erase it, in accordance with data retention laws.

5. Your Rights (UK GDPR)

As a UK resident, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your personal data

  • Object to processing under certain circumstances

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at zynterra@hotmail.com.

6. Cookies

Our website uses cookies to:

  • Maintain your shopping cart

  • Analyze website usage

  • Improve site functionality

You can manage cookie preferences in your browser settings.

7. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes to our practices or for legal reasons. The latest version will always be available on our website.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Zynterra
672 Pershore Road
Birmingham, B29 7NX
United Kingdom
Email: zynterra@hotmail.com
Phone: +44 7872655211